Parking is limited at all library locations. Unfortunately, this means that the toilets and baby changing facilities are unavailable. Can I use the public toilet? Can I use the baby changing facilities?Īll libraries are closed to the public at the present time. At Colindale library you will need to return items inside the library during Select and Collect times. Yes, Chipping Barnet, Edgware and Finchley Church End libraries all have an out of hours return bin outside the library which you can use at your convenience. Staff will be wearing gloves and adhering to strict health guidelines when they handle library stock. Once staff have selected your item, they will place it in a paper carrier bag until you collect it. Is it safe to borrow library items?Īll library stock that is available for customers to borrow has been kept in a strict quarantine for at least 72 hours. We will pack and seal your items in new paper carrier bags for you to collect. Please make sure you give us your library card number when you contact us. No, your items will be ready when you come to collect them. Do you need my library card to collect the books? There will be no charge for replacement cards while we are operating Select & Collect. Yes, you will need to contact us about this before visiting the library. With your new card you can request specific items on the catalogue in future. We will upgrade your account to full membership and give you a library card with your Select and Collect items. You can still use Select and Collect by emailing or telephoning the library you wish to collect your items from. We will need to upgrade your account to full membership so you can request items from the catalogue. When you join online you are given an e-membership number to use our online services. I can’t request any books for Select and Collect on the library catalogue. I joined the library online and have a membership number starting H0. When you collect your items your new library card will be inside your Select and Collect bag. Once you have an email with your card number you can make a Select and Collect request. We’ll contact you when they are ready to be collected. We will ask you some questions about what you like to read, listen to or watch. If you are unable to request through our catalogue or by email you can telephone the library you want to collect your books from.Please be as specific as you can to help us find you the right items. You can email the library service at telling us what you would like to borrow.Once the item is ready to collect we will contact you. You will receive an email to confirm we have your request. If there is a specific item you’d like to request, log in to ‘My Account’ on the library catalogue, ‘Check Availability’ choose the library you’d like to collect from and click on the Select & Collect button.There are three ways you can request items:
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